Customer Service

Have questions about sizing, order status, or want to learn more about the brand? Reach out to us via email kimmyluxedolls@gmail.com

Our customer service hours are Monday thru Friday, 9:00am to 5:00pm EST 

All Order status questions must be submitted via email. We try to keep our responses as organized & professional as possible --Please be considerate of our system and utilize the email platform as that is the best and most efficient way to reach us! 

In your email please include the following to speed up your inquiry:

💗 Your name, first & last 

💗 Your order number

💗 Your question 

All emails will receive a detailed response from Kimmy or a staff member from our team within business hours. Our customer's satisfaction is important to us!